Refund Policy

Effective September 11, 2026

Payments for AutoRedline are processed by Paddle.com, our Merchant of Record, which issues all approved refunds. This policy works alongside Paddle’s refund policy and does not limit any rights you have under applicable law.

14-day refunds

You can request a refund within 14 days of purchasing extra credits or of your first payment for a monthly plan. We refund in full if the purchased credits are unused. If some were used, we refund the unused portion and consider any processing problems you experienced.

Monthly renewals

Renewal payments for monthly plans are non-refundable. Cancel any time in Settings → Billing → Manage plan to stop the next renewal; your plan and its credits stay available until the end of the current billing period.

Failed comparisons

Credits for a failed comparison are returned automatically, with no request needed. Returned plan credits keep their original expiry. Trial credits have no cash value and are not refundable.

How to request a refund

Find the purchase in Settings → Billing → Payments, or use the link in your Paddle receipt. You can also email us with your workspace name and order or receipt reference. Never send card details. Approved refunds go to the original payment method; your bank or payment provider determines when they appear.

Contact billing support

What happens to credits

An approved refund removes the corresponding purchased credits. Partial refunds are calculated cumulatively and rounded in your favor to whole sheets. Tax-only refunds do not remove credits. If refunded credits were already spent, new comparisons pause until the balance is covered; saved drawings remain available. There are no automatic top-ups.